Managed Network Security & Resilience
Your network connects employees, customers, applications, locations and suppliers. Securicom continuously operates, governs and validates the controls protecting those connections — helping your organisation make changes safely, reduce unnecessary exposure and maintain confidence in the resilience of its operations.
Continuous network protection, governed change, independent validation and accountable response.
Delivered by Securicom. Powered by Fortinet.
Continuous oversight
Governed security changes
Controlled remote and site access
Documented accountability
Post-change verification
Executive-level reporting
The operational challenge
Network security controls are rarely static. Employees join and leave. New applications are introduced. Branches are opened. Suppliers require access. Cloud services are adopted. Temporary exceptions become permanent. Rules accumulate and ownership becomes unclear. The greatest risk is often not the absence of technology. It is the absence of continuous operational control.
Uncontrolled Change
Changes implemented without consistent risk assessment, approval, verification or documentation.
Accumulated Access
Rules, accounts, VPN access and supplier connections remain active long after the original business requirement ended.
Inconsistent Protection
Different sites, teams and environments operate with different standards, creating avoidable gaps and operational uncertainty.
Unclear Incident Ownership
Alerts may exist, but responsibility for investigation, escalation and response is not always defined.
Limited Management Evidence
Leadership receives technical activity reports but lacks a clear view of exposure, exceptions, decisions and improvement.
Securicom turns network security from a collection of configurations into a governed and accountable business capability.
The service promise
Securicom manages the operating lifecycle surrounding your network security controls. We connect business requirements to policy decisions, implement approved changes, maintain the environment, monitor its condition and provide evidence that controls remain aligned with their purpose.
01
Understand
Identify critical services, users, locations and required connections.
02
Decide
Translate business requirements into approved access and protection decisions.
03
Implement
Configure and deploy authorised policies and connectivity changes.
04
Operate
Monitor availability, configuration health, service status and material events.
05
Validate
Confirm changes achieved their purpose without creating unnecessary exposure.
06
Respond
Escalate material issues and coordinate action according to agreed responsibilities.
07
Improve
Remove obsolete access, optimise policies and address recurring operational weaknesses.
08
Report
Show leadership what changed, what remains exposed, what requires a decision and whether risk is improving.
Operating model
Change
Enable Business Change Without Losing Security Control
Structured requests, risk review, approval workflows, planned implementation, rollback preparation, post-change verification, documented completion and exception management.
Business Outcome
Changes happen with greater speed, control and accountability.
Access
Provide the Right Connectivity for the Right Period
Remote-access administration, site-to-site connectivity, user and supplier access, access changes and removal, time-bound exceptions, periodic access review and evidence of approvals.
Business Outcome
Access supports the business without becoming permanent, unmanaged exposure.
Incident
Ensure Material Events Have a Defined Route to Action
Event identification, initial assessment, severity classification, customer notification, technical escalation, SOC or MXDR coordination where contracted, evidence preservation and closure.
Business Outcome
Issues are routed to accountable owners before uncertainty becomes extended disruption.
Continuous infrastructure monitoring does not automatically mean every security alert receives full 24×7 SOC investigation. Investigation, containment and incident response must be clearly defined in the contracted service scope.
Network Protection
Firewall policy operation
Intrusion-prevention policy management
Network segmentation and web access policies
Secure Connectivity
Site-to-site and remote-user connectivity
VPN administration and branch connectivity
Secure SD-WAN operations where included
Availability & Health
Device, service and interface availability
High-availability and capacity indicators
Change & Configuration
Policy changes, backups and configuration standards
Approved firmware updates and post-change verification
Security Event Escalation
Review of agreed material events and severity assignment
Escalation into contracted SOC, MXDR or incident-response process
Governance & Improvement
Policy reviews, obsolete rule identification, exception tracking
Prioritised improvement recommendations and risk-owner visibility
Final service coverage is defined by the customer’s selected operating model, environment and service schedule.
Platform and people
Fortinet Enables
Next-generation firewall protection
Application and user visibility
Intrusion prevention and web controls
Secure remote and site connectivity
Secure SD-WAN where deployed
Securicom Delivers
Business-aligned policy design
Governed changes and access lifecycle management
Post-change verification and policy optimisation
Security-event escalation and executive reporting
Fortinet product terms may reference FortiGate, FortiManager, FortiAnalyzer, FortiGuard Security Services and Fortinet Secure SD-WAN where deployed, licensed or included in scope.
Independent validation
A successful configuration change does not automatically prove that the intended protection has been achieved. Securicom applies post-change verification and can incorporate independent external validation to provide stronger assurance that controls are performing as intended.
01 — CHANGE VALIDATION
Confirm the requested business outcome was achieved and unintended access was not introduced.
02 — POLICY VALIDATION
Identify overly broad, conflicting, obsolete or unjustified access rules.
03 — EXTERNAL EXPOSURE VALIDATION
Where contracted and authorised, assess whether externally accessible services present avoidable exposure.
04 — CONTROL EFFECTIVENESS VALIDATION
Confirm required connections work, prohibited paths remain restricted and material findings have accountable owners.
Executive intelligence
Which network exposures could materially interrupt the business?
Which access rules no longer have a valid business purpose?
Which suppliers, users or services have unnecessary access?
Which changes introduced additional risk?
Which exceptions need to be accepted, corrected or retired?
Where should the organisation invest to improve resilience?
Securicom does not simply report firewall activity. We translate operational information into decisions, owners, priorities and measurable next actions.
Safer Change
Support new applications, users and partners without bypassing security governance.
Reduced Exposure
Remove unnecessary access, outdated policies and long-running exceptions.
Greater Availability
Identify connectivity issues before they become extended business disruption.
Clear Accountability
Establish who requested, approved, implemented and owns each material decision.
Faster Escalation
Give events a defined route to the right operational, security or business owner.
Better Evidence
Maintain records suitable for management review, customer assurance and audit support.
Informed Investment
Help leadership direct resources toward the issues that matter most to continuity and risk.
Management reporting
Executive View
Overall service condition
Material business risks
Decisions requiring leadership attention
Is the environment becoming more resilient, and where does leadership need to act?
Risk & Governance View
Control exceptions and risk owners
Policy-review findings and compliance evidence
Ageing actions and recurring weaknesses
Are material issues understood, owned and moving toward closure?
Operational View
Availability and changes completed
Open tickets and access requests
Policy activity and update status
Is the service operating effectively and within agreed commitments?
Service options
Managed Firewall Operations
For organisations that need reliable administration and maintenance of an existing Fortinet environment.
Availability monitoring
Policy and VPN administration
Change records and operational reporting
Recommended
Managed Network Security & Resilience
For organisations requiring stronger governance, verification and continuous improvement.
Everything in Managed Firewall Operations
Structured change governance and access reviews
Post-change validation and risk-focused reporting
Integrated Network Defence
For organisations that want network activity connected to a wider detection and response capability.
SIEM or MXDR integration and SOC escalation
Investigation workflows and broader threat context
SOC investigation and active containment only included when explicitly contracted.
Partner & White-Label Delivery
For MSPs and MSSPs that require additional operational capacity, Fortinet expertise and white-label service delivery.
Multi-customer operation with defined escalation boundaries
Partner-branded reporting and L1/L2/L3 escalation
Who it’s for
Enterprise
Extend Your Team Without Losing Control
Access to specialist operational capability, reduced dependence on key individuals, clear escalation and service commitments, better management evidence and integration with your existing security and IT teams.
MSP
Add Network Security Without Building the Entire Function
Faster service launch, reduced specialist staffing pressure, repeatable onboarding, clear operating boundaries, white-label options where agreed and escalation into deeper security services.
MSSP
Expand Capacity and Strengthen Delivery
Additional delivery capacity, Fortinet experience, structured operational handoffs, integration with existing SOC and service-management processes, and defined accountability between providers.
Onboarding
STAGE 01
Discover
Identify critical services, locations, existing policies, remote access, suppliers and current responsibilities.
STAGE 02
Assess
Evaluate configuration condition, policy quality, obsolete access, lifecycle concerns and monitoring gaps.
STAGE 03
Define
Agree service boundaries, responsibility matrix, change authorities, escalation paths and reporting requirements.
STAGE 04
Stabilise
Address critical issues, establish backups, confirm monitoring, document the environment and resolve urgent lifecycle concerns.
STAGE 05
Transition
Activate workflows, integrate ticketing, validate connectivity, establish reporting and complete operational acceptance.
STAGE 06
Improve
Prioritise policy remediation, reduce unnecessary exposure, review exceptions, improve performance and track actions.
Governance model
Customer
Defines business need
Approves material access
Owns business risk and accepts exceptions
Securicom
Advises and implements approved decisions
Monitors, validates changes and escalates issues
Reports and recommends improvements
Fortinet
Provides the underlying network security and management technology
The managed network security service is designed around the capabilities described. The following are not automatically included and require separately defined scope or contractual arrangement.
These capabilities can be integrated into a broader Securicom cyber-resilience operating model when required.
Endpoint detection and response
24×7 SOC investigation
Cloud-workload protection
Active threat containment
Identity security
Penetration testing
Dark-web monitoring
Incident-response retainers
The difference
Area
Tool-Only or Basic Support
Securicom Managed
Changes
Implemented on request
Assessed, approved, implemented, verified and documented
Access
Created when needed
Governed across its full lifecycle
Rules
Accumulate over time
Reviewed, optimised and linked to ownership
Incidents
Alert forwarded
Classified and escalated through an agreed process
Reporting
Technical activity
Business risk, decisions, ownership and improvement
Securicom combines cybersecurity and managed-service experience with Fortinet operational expertise, South African SOC capability and support for enterprise, MSP and MSSP environments including multi-site and distributed organisations.
20+ Years
Cybersecurity experience
24×7
Security operations
ISO 27001:2022
Certified
Fortinet
Network security platform
Frequently asked questions
What is Managed Network Security & Resilience?
Is this the same as a managed firewall?
Do we need to replace our existing Fortinet environment?
Does the service include 24×7 monitoring?
Who approves firewall changes?
Can you support multiple locations?
Can the service support an MSP or MSSP?
Does the service include penetration testing?
Can it integrate with our SOC or SIEM?
Is this a UTM-as-a-Service offering?
Let Securicom assess how network access, security changes, operational ownership and validation are being managed across your environment.
